How It Works
How to make a claim
If your child needs treatment, the last thing you want when making a claim, is to be confronted with a complicated process. So we've made it as simple as possible for you.
Step 1
Always visit your GP first.
He or she will need to refer your child to a specialist before any necessary treatment can begin.
Step 2
Call Aviva before you see the specialist or arrange any treatment.
Aviva will assess the claim over the telephone where possible and tell you whether the treatment is covered there and then. Sometimes however you may need to complete a claim form.
Step 3
Visit the specialist and take your policy details with you.
He or she will liaise with Aviva directly to arrange for payment.
Step 4
If your child needs further treatment, contact Aviva.
Aviva will confirm whether the treatment is eligible and will settle all bills directly with the specialist.